Week 002: The New Operating Stack
A sharper read on service-to-software transitions and the hidden constraints around adoption.
The strongest private conversations this week focused on one question: which parts of a services business can actually become software without losing trust?
The answer is narrower than most decks suggest. Teams that win tend to productize the repeatable judgment layer while keeping edge-case handling close to expert operators.
That pattern matters because it changes staffing, margins, and go-to-market at the same time.